Communication

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A microphone is poised in front of an empty auditorium.

Effective communication with county or city officials and the public is essential for building and maintaining support for a program and preventing problems caused by miscommunication. Although roadside managers are busy and handle many responsibilities as part of their job, regularly investing time in communication can pay dividends in helping a program succeed.

Some roadside managers have been surprised at how they have been able to successfully convert individuals such as truck drivers, engineers, and board of supervisors members who were initially disinterested in prairies into supporters of their roadside programs. Good communication can be effective in garnering support.

No matter who you are interacting with, best practices include:

  • Being available and approachable to anyone seeking information or assistance.
  • Fostering trust by actively listening to understand and consistently following through to accommodate stakeholders’ needs;
  • Promptly addressing complaints, concerns, and questions.
  • Understanding the products and techniques used and effectively explaining them to individuals unfamiliar with natural resource work.

Specific strategies for communicating well with different stakeholders are presented below. The amount of publicity used to promote a roadside program can vary by county or city. A low-key approach might yield better results depending on local dynamics. 

County Officials

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County board of supervisors

Board of supervisors members can better understand roadside management programs if the roadside manager provides quarterly reports and invites them on regular shop visits and tours. Engaging board of supervisors members in discussions aligned with their interests, such as spraying weeds and brush mulching, helps build a good relationship with the BOS.

For example, aggressively spraying noxious weeds during the peak months of June and July is one way to gain positive attention from board of supervisors officials. Demonstrating progress in problem areas through spraying and quantifying the work accomplished through acres treated shows the value of the roadside manager role. Showcasing individual projects and demonstrating equivalent effort in work compared to roads employees also helps garner support.

County roads department

Keeping engineers and secondary roads superintendents updated about planned actions contributes to coordination and alignment with road projects. Involving secondary roads employees in brush control activities that transition from manual to more effective methods establishes positive rapport with the roads department.

Offering training sessions on invasive plants, herbicide safety, and environmental concerns to secondary roads employees is beneficial.

Emphasizing the importance of maintaining good relationships and effective communication with coworkers, engineers, and road superintendents eases workflows and decision-making processes.

County conservation

Leveraging collaboration between departments, such as the Conservation Board and Public Works staff supports the transition toward an integrated approach in proposing ideas.

Reports about Iowa county official perspectives on roadside vegetation management

In 2016 and 2017 the TPC roadside program manager conducted LRTF-funded research with social scientists from the UNI Center for Behavioral Research on how county roadside managers, county engineers, county conservation board directors, and chairs of the boards of supervisors perceive roadside vegetation management. All Iowa county officials, regardless of if they had a roadside program or not, were surveyed.

Survey questions for roadside managers and engineers primarily focused on how respondents manage roadside vegetation. Example questions included the following:

  • What have been your primary challenges in the greater use of native species?
  • How often are your plantings typically mowed within one year of seeding? 
  • What weed prevention measures does your agency currently undertake in your county?

Survey questions for chairs of the board of supervisors and county conservation board directors included the following:

  • What factored into your county’s decision to hire a roadside manager?
  • How concerned are you about the possible effects of local prescribed burns?
  • How much impact do each of the following items have on your county’s decisions about roadside vegetation management?

Reports summarizing results from all of these surveys can be found on this webpage.

Landowners

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Understanding and responding to landowner concerns

If landowners are dissatisfied with how roadside vegetation appears or is being managed, it is important to ask clarifying questions to understand their concerns before responding. Two common landowner concerns with potential clarifying questions and responses are provided below as examples. The questions and responses were gathered from audience feedback during a talk about communication at the 2023 roadside conference.

Example 1. A landowner is unsatisfied with the appearance of roadside plants and brush. Some potential clarifying questions are below: 

  • What brought you to the country from the city?
  • Define unclean look? What specifically is unappealing to you about the roadside?
  • What do you find undesirable?
  • What would you like to know about how the roadsides are managed?

There are some example personalized responses that are tailored to the landowner’s concerns:

  • Talk about the vegetation, introduce species and help aid a connection for them with specific plants, which may change the person’s mind about the whole look.
  • Enhancing roadsides is an investment for Iowa’s native habitat and wildlife that also keeps our roadsides safe.

Example 2. A landowner is concerned about roadside weeds encroaching onto their property. Some potential clarifying questions are below:

  • Which weeds are causing you problems?
  • What specific weed pressure issues do you have?
  • What practices are you using to control weed pressure on your property? 

There are some example personalized responses that are tailored to the landowner’s concerns:

  • Let’s work together to determine where the problem is coming from and a future management goal.
  • I would like to come take a look at the problem, assess the area, and come up with a solution for both the county and you as a landowner.
  • Native long-lived plants in roadsides suppress the kinds of weeds that tend to cause problems in crop fields.
  • The weeds are coming from the neighbor, not us.

Preventing mowing and spraying of plantings

Some roadside managers have found that talking to directly to landowners or placing doorknob hangars that include contact information on people’s houses explaining why you are planting and maintaining native plants in the roadside helps prevent adjacent landowners from mowing or spraying roadside vegetation. Communication is key. Sometimes, after you have spent years maintaining a planting or remnant, you may still find that the adjacent landowner routinely mows it or intentionally sprays it with herbicides, violating the Iowa Code (check the most updated versions of Iowa Code 317.11 and 317.13, which include restrictions on landowners regarding haying, burning, mowing, or spraying in areas managed using an IRVM plan). What can you do? 

If you want to pursue monetary damages you can consult with your county attorney who can notify the landowner responsible for the damages. If the landowner or farm operator has inadvertently sprayed the planting, they may have liability insurance that will pay for damages and can reach a settlement with the county attorney, usually without legal action. The settlement time is generally around 9-12 months. Word gets around and it sends a message to other people that the county will enforce Iowa Code that applies to roadside vegetation. 

For sites that have been sprayed you can call the Pesticide Bureau at the Iowa Department of Agriculture and Land Stewardship (IDALS) to send out a pesticide inspector who will take vegetative samples to determine if spraying/drift occurred, conduct an investigation, and issue a report, but IDALS cannot enforce anything on your behalf; that is up to the county. 

The Iowa State Association of Counties General Counsel (515-369-7014) can be a good resource for questions regarding sections of Iowa Code that apply to roadside vegetation management.

Letters and permits

Iowa Code Section 317.13 requires a county to require permits for burning, mowing, or spraying of roadsides by individuals; these activities must be consistent with the adopted IRVM plan. This subsection only applies to roadside areas of a county that are included in an IRVM plan. Example permits are included in the appendix.

Counties may also choose to create permits for individuals to collect seed, plant native seed or plants, or manage the invasive species in roadsides bordering their property.

Public Outreach

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Programs, partnerships, and events

Community events

Being present at public events and meetings can be an effective way to engage with the community. Some roadside managers have a booth at the county fair, for example. 

In odd-numbered years, the Iowa DNR holds Resource Enhancement and Protection (REAP) regional assemblies around Iowa; these assemblies are public meetings where information about REAP expenditures is presented and attending state officials listen to public feedback. Since 3% of REAP goes toward roadside vegetation management, roadside managers often attend to answer any questions about how those dollars are spent toward managing local roadside vegetation.

Presentations for community groups and schools

Groups that roadside managers have spoken at include local chapters of master gardeners, master conservationists, Sierra Club, Pheasants Forever, Rotary Club, and Kiwanis Club. The TPC roadside program manager has a PowerPoint template with information about the benefits of roadside programs that roadside managers can request and modify to suit their needs.

Roadside managers have also spoken to school groups. The TPC roadside program manager may have stickers available that have proven popular with schoolchildren. If your county has a root banner, inviting children to lay down next to the banner and see how their height compares can be a fun activity. Other educational activities related to prairie roots that meet Iowa educational standards are provided on the Educator Resources page of the Tallgrass Prairie Center website.

Press releases

Notify landowners and the public before major work is undertaken to maintain transparency. Some roadside managers also annually issue a press release about Iowa’s mowing law in April or early May. See an example press release in the Appendix.

Adopt-a-Prairie Program

A small number of counties have allowed landowners to partner with the roadside program to re-establish prairie vegetation in the roadside bordering their property. The county roadside manager removes the existing vegetation and replaces it with native vegetation if the landowner’s application is accepted; there does not have to be a road regrading project associated with the reseeding. 

Outreach materials and signage 

Signage for plantings

Use signage in plantings and high-quality areas to showcase native species. Signage lets the public know that a planting is intentional and not a bunch of “weeds.” Some counties prefer to print their own signs that include the county logo; Iowa Prison Industries is commonly used to print signs. Signs can include language such as “Roadside Prairie” or “Native Vegetation—Do Not Mow or Spray.” Counties that have an adopt a prairie program for residents and want a large number of signs can check with the LRTF coordinator to see if they can apply for an LRTF grant to purchase a large number of signs.

Other counties with a program obtain signs from the TPC roadside program manager, who uses LRTF funds to pay Iowa Prison Industries to print a certain number of signs each year. Check with the program manager to see what signs are available.

For landowners who want to know where they can get signs for their prairie plantings on private property, the Tallgrass Prairie Center maintains a webpage that directs people to different sources for signs.

Frequently asked questions

The TPC website includes a list of frequently asked questions and responses regarding roadside vegetation management.

Posters and guidebooks

The Living Roadway Trust Fund has free attractive posters available such as the Jewels of the Prairie poster set, a set of seven attractively illustrated guides to prairie plants and animals; the pollinator poster series; and a “roadsides of opportunities” poster. 

They also print spiral-bound guidebooks on how to identify pollinators, seedlings, and trees and shrubs that are free to the public. These materials are helpful to have available when tabling at community events and are available through the Living Roadway Trust Fund Publications website or by checking with the TPC roadside program manager, who may have some available.

Brochures: roadside management series

The TPC roadside program manager has brochures on roadside vegetation topics such as Iowa’s mowing law and landowner questions regarding roadsides. 

Brochures: how to restore prairie

The Center has a set of 10 brochures that provided detailed how-to technical information for topics such as collecting seed, designing seed mixes, site preparation, seeding, and maintaining plantings. The information is distilled from the Tallgrass Prairie Center Guide to Prairie Restoration in the Upper Midwest and can be downloaded on the Technical Guide Series part of the Tallgrass Prairie Center website.

Prairie root banners

The Center’s banners with life-size images of roots available for ordering capture people’s attention by conveying the tremendous density and size of prairie root systems. Approximately 14-foot long when rolled out, these portable and durable banners roll up for easy storage. Some counties or cities display them in the local nature center, library, or county courthouse. 

Prairie root specimens that are up to ten-foot long are an especially effective visual tool for public outreach. Similar to the prairie root banners, counties may display prairie root specimens at the local nature center, library, or county courthouse. To cover the cost of growing the roots over three years, the Center charges over $2,000 per root specimen plus shipping. 

Stickers 

The TPC roadside program manager may have stickers available that say “Roadsides for Wildlife” or that have the Iowa Roadside Management logo. 

Pull-up banner

The TPC roadside program manager may have pull-up banners with roadside vegetation information that can be borrowed for outreach events such as tabling at local community events.

Wall calendar

The TPC roadside program manager produces an annual wall calendar with a theme related to roadside vegetation management. For example, themes have included “Historic Roadsides,” “Celebrating Remnants,” and “Plant This Not That.” Wall calendars are mailed to roadside programs in the fall.

Lesson plans

Prairie roots 

A team of Iowa educators created a set of prairie roots lesson plans that align with Iowa Core standards for upper elementary and middle school students. Roadside managers can share the lessons with local educators or implement one of the lessons when visiting a local school.

Social media

A few roadside programs maintain their own social media account, but it is more common for programs to occasionally submit posts to a larger account such as the county conservation, county road department, county, or city social media account. According to social media best practices, posting at least two to three times a week is best for engagement and visibility. 

The TPC roadside program manager maintains an Iowa Roadside Management FacebookInstagram, and YouTube accounts for public outreach. 

Recordkeeping and cost data

Good recordkeeping is an important part of effective communication because it conveys transparency and builds trust. Accurate and up-to-date digital recordkeeping is a vital part of a roadside manager’s job, and should be started immediately. Roadside managers usually have to report to county boards of supervisors or a city council. Detailed, readily-accessible records provide an easy way to supplement reports like these with numerical values (including number of acres planted, volume of seed obtained through the Transportations Alternative Program, or the number of locations sprayed). Proof of accurate record keeping helps to justify the existence of a roadside manager’s position. 

Keeping account of costs and material-use is particularly useful, as it can be used as proof of the money and labor saving benefits of IRVM, particularly in reducing mowing and spraying. It is advisable to keep separate records for herbicide applications and other IRVM activities, as roadside managers are required to document every time they spray. 

As mentioned earlier, location-centric records are an especially useful tool. Many roadside managers have partnered with their county’s GIS division to develop useful tools for this purpose. 

Report about public perspectives on roadside vegetation

In 2016, Trees Forever received funding from LRTF to hire a marketing firm, Mindfire Communications, to research how Iowans, stakeholders, and legislators view the mission of the Living Roadway Trust Fund. Key survey questions included the following:

  • Who are our target audiences and where do we reach them?
  • What messages resonate with them?
  • How do we best drive engagement and support as well as perceptions of value in LRTF initiatives?

Read reports summarizing results.